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CQC Rating
Call 111 - When it is less urgent than 999

Home Visits

This is mainly for the terminally ill and housebound patients. As home visits are for those patients too ill to attend surgery, please only request a home visit if you (or the person you are calling on behalf of) is too ill or frail to attend the Practice. Please remember the doctor can see four patients in the time it takes to make one house call.

If you require a home visit, please telephone the surgery before 10.30am and give the receptionist some indication of the problem and its urgency. The doctor is likely to ring you to assess the situation.

The doctor may arrange for the patient to be brought to the surgery so that its full facilities are available for tests and treatment.

For patients who are unable to attend the surgery because of acute medical conditions, please telephone the surgery between 8.30 and 11.00am for advice, or ring the NHS 111 Service (free phone number 111) for advice.

In case of a serious or life-threatening emergency, please call for an ambulance or attend the Accident & Emergency Department at Southend General Hospital.

No home visit will be made because the patient finds it socially inconvenient to attend the surgery.

Also, if you have a dog that is not familiar with visitors, please ensure that it is securely locked away when the doctor attends the home visit.

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